Privacy Policy

Currencyflow Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

Who we are

Currencyflow Limited is a company registered in England & Wales (Company No. 16311354) with its registered office at 2ndFloor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
contact@currencyflow.com

What information we collect

We may collect the following types of information:

• Contact details (name, email address, phone number, business address)
• Identification documents for compliance purposes (e.g. passports, utility bills)
• Financial and transactional details relating to services provided
• Communication records (emails, calls, WhatsApp, live chat)
• Website usage data (such as IP address, browser type, and pages visited)

How we use your information

We use personal information to:

• Provide and manage our services
• Verify identity and meet legal/regulatory obligations (including AML/KYC checks)
• Communicate with you about your account or transactions
• Improve our services and website
• Comply with audit and reporting requirements

Sharing your information

We only share personal data with trusted third parties where necessary to deliver our services:

• Regulated payment partners (e.g. Sciopay)
• Business service providers (e.g. Google Workspace, Pipedrive, Intercom, Webflow, Ringover, WhatsApp Business)
• Regulators or authorities where legally required

We never sell personal data to third parties for marketing.

Data retention

We keep personal information only as long as necessary to meet our regulatory and business obligations. Retention periods are guided by FCA, HMRC, and other applicable rules.

Security measures

We take security seriously and protect your data through:

• Encryption during transfer and storage
• Role-based access controls and two-factor authentication
• Secure platforms that meet international standards (ISO 27001, SOC 2, GDPR compliance)

Your rights

You have the right to:

• Request access to your personal data
• Correct or update your information
• Request deletion (where legally permissible)
• Restrict or object to certain types of processing
• Request data portability

To exercise your rights, contact us at contact@currencyflow.com.

Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

This Privacy Policy was last updated on 23/09/2025.